Jet Blue Column Generates Responses

The Jet Blue flight attendant event was the basis for my August 15, 2010 column in the Greenboro News & Record.  I receive a few emails about my suggestion that there were other things to try before emulating the actions of the frustrated Jet Blue flight attendant.

An except from my column:

Understanding the other person’s perspective and knowing their story enables you to frame the exchange and navigate the intersection differently than you otherwise might. That’s not to say that you can yield to every argument or make peace with folks who just aren’t interested. What you can do is lower the intensity.

And some reader comments:

 

 

Conventional Wisdom Won’t Keep Your Employees from Leaving

“How can I stop my employees from leaving when I can’t afford to compete with the salaries and benefits the other folks are offering?”

That’s the question many employers are asking. The problem is, they’re listening to Conventional Wisdom for the answers. CW suggests that people join companies and stay with them for salary and  benefits; that employees have no loyalty; if they can get better down the street, that’s where they’re going to go.

In years past, employers attracted employees with unspoken promises of security, competitive salaries and benefits. What they asked in return was uncompromising loyalty. They got it.

Companies grew and acquired other companies. Their mergers turned into downsizings and the silent promises they made were as bankable as smoke. If you were lucky, your hard work and loyalty got you a pass until the next layoff was announced.

Once burned twice savvy employees (and their soon to be employed children) learned that loyalty meant “take care of yourself because no one else is going to do it for you.” They changed the game by writing their own rules: Stay with a company that treats you right. Leave a company that doesn’t. They knew precisely what that meant even though they didn’t tell anyone and no one took the time to ask. Until recently.

First, Break All the Rules, What the World’s Greatest Managers do Differently,by Marcus Buckingham and Curt Coffman, is based upon the Gallup Organization’s comprehensive employee opinion survey and in-depth interviews of over 80,000 managers in over 400 companies. It is, according to Gallup, “the largest study of its kind ever undertaken.”

In essence, it says that despite the best efforts of pay, benefits, promotions and training, it’s the employee’s manager who most strongly influences whether employees stay or leave. How’s that? The more that managers become involved and invested in their employees’ development and career success, the greater the likelihood that employees are more productive, companies makes more money, customers are better served, and yes, employees stay where they are.

When highly respected polling organizations take the time to ask the right questions, in as comprehensive a manner as the Gallup Organization has, it pays to take notice of their findings.

Employees leave or stay because of their managers, not because pay or benefits are more or less than what the folks get next door. Employees stay with managers who match strengths to challenges;  delegate decision making authority, and demonstrate a real interest in individual development. They stay with managers who enable them to accomplish something worthwhile and affirm them when doing so.

So rant and rave all you want about the folks next door stealing your employees. If you treat them right, they’ll stay. If you don’t, they won’t.

“But what if your employees don’t want to be motivated? They don’t want to be challenged, they don’t want to be developed, they just want to get a paycheck. If you demand more than they’re willing to give, they’re out the door. What then?”

Look at your hiring practices. The most critical mistake any employer makes is to hire someone without clarifying expectations. Consult with a professional who can help assess your needs and your environment (which are often different than you might think), and design an interview process that is targeted to both.

Provide new employees the training and equipment they need to get the job done. Give them specific and timely feedback; when they are performing the job well and when they need to improve and how. Motivate them by reinforcing their strengths instead of emphasizing their weaknesses. Ask them for feedback and listen to what they say:  Do you have what you need? Give us your ideas about how to do this job better. What are some ways we can improve our processes?

Take an interest in employees as people. The more you bring out their best, the more likely they are to stay. Those are employees you want to keep.

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 Yes! You may use this article by Executive and Career Coach, Joyce Richman, in your blog, newsletter or website as long as you include the following bio box:

 Joyce Richman (www.richmanresources.com) has been specializing in executive and career coaching since she started her own practice in 1982. She works in a variety of environments including: higher education, manufacturing, sales, marketing, media, technology, pharmaceuticals, medicine, banking and finance, service, IT, and non-profit sectors. A member of the adjunct faculty at the Center for Creative Leadership, Joyce is certified to administer a number of feedback and psychological instruments. Joyce is a weekly guest on WFMY-TV and the career columnist for The Greensboro News & Record. She is the author of Roads, Routes and Ruts: A Guidebook to Career Success and co-author of Getting Your Kid Out of the House and Into a Job. A popular speaker, Richman conducts seminars and workshops throughout the United States, Canada and Europe. Her coaching profile can be found at TheCoachingAssociation.com.

A Key to an Effective Job Search: Networking

Networking is key to an effective job search. If you want it to work so you can go to work, use it, don’t abuse it. Here are a few scenarios that describe networking, done badly:

I asked my friend if she would help me look for a job. She said, “Sure, what do you need?” And I said, “I just told you, I need you to help me look for a job.” And she said, “Are you kidding me? Like you want me to go online and look for a job for you? And I said, “yes.” I haven’t heard back from her since. Some friend.

I asked my Dad’s friend if he would be a reference for me. He owns a business and I thought his name would look good to some of the people who would be reviewing my resume. Instead of his agreeing to, he actually asked me to tell him what I’m looking for, and when I didn’t do a great job of it, he said that I didn’t sound very sure of myself and that I needed to practice more before I started looking. Can you imagine that? I told my Dad that he didn’t have a very good friend.

 I’ve been networking for a year now and it hasn’t done anything for me. I go to all kinds of social events and tell everyone within ear-shot that I’m looking for a job. Hello? It hasn’t gotten me anywhere. What’s with these people?

 Here are some examples of networking done well:

I told my friend that I was looking for a job and described what the right opportunity would look like. I asked her if she’d be willing to brainstorm with me for just a few minutes about where the possibilities might be and who might know about them. She jumped right on it. Because we have so much in common she was quick to mention which of our mutual friends might be helpful and a few friends of hers, whom I didn’t know, who could be helpful as well. She was a great help and motivator, and I told her so.

I asked my dad if he thought any of his business friends would be willing be serve as a reference for me. He mentioned two, both of whom I’ve known for years. I called each, asked for an appointment, both agreed to see me and both meetings followed the same course of action. I was asked to describe the kinds of jobs I was going for and why I thought I’d be a good candidate. I had practiced so I was ready: I described what I do well and enjoy doing, how that’s benefited my past employers and how I can add value to current and future employers. It not only worked, I got to use their names as references, and each of them gave me names and phone numbers of people they know, who might know of something for me. I really appreciated their time and their help, and told them so.

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Yes! You may use this article by Executive and Career Coach, Joyce Richman, in your blog, newsletter or website as long as you include the following bio box:

Joyce Richman (www.richmanresources.com)been specializing in executive and career coaching since she started her own practice in 1982. She works in a variety of environments including: higher education, manufacturing, sales, marketing, media, technology, pharmaceuticals, medicine, banking and finance, service, IT, and non-profit sectors. A member of the adjunct faculty at the Center for Creative Leadership, Joyce is certified to administer a number of feedback and psychological instruments. Joyce is a weekly guest on WFMY-TV and the career columnist for The Greensboro News & Record. She is the author of Roads, Routes and Ruts: A Guidebook to Career Success and co-author of Getting Your Kid Out of the House and Into a Job. A popular speaker, Richman conducts seminars and workshops throughout the United States, Canada and Europe. Her coaching profile can be found at TheCoachingAssociation.com.

Dedicated to Teachers Everywhere

By the time we arrived at our old family home we were bone tired. It was good to get off the road and open the door to a safe place of summer reflection. It was the perfect occasion to reminisce…

I was entering elementary school and I still didn’t talk. I was born into a family that was extroverted, emotional, musical, and exhausting. There was so much commotion in our house I had no desire to contribute to it. So I didn’t.

My first grade teacher didn’t seem to think it was odd that I didn’t say anything. She assigned me a desk, made sure I got lunch, and went on with the day. The year ended as it began.

Our second grade teacher was magical. She looked like Snow White and children whistled while they worked. She was young, happy, and smart. Or seemed to be, despite the fact that she didn’t seem to understand that I had nothing to say.

She’d ask me a question about arithmetic or spelling, wait for an answer, and act as though I gave one. The children, exasperated at her effort or frustrated with her innocence, repeatedly groaned, “Joyce doesn’t talk.” If she noticed she didn’t show it. Instead, she’d nod her approval and call on the next child. The same would happen at recess, which I’d spend situated in the crook of big shade tree. She’d stop by to visit, listen to me think, nod, smile, and continue her rounds.

We were nearing the end of the school year when she announced we were going to turn our favorite story, Hansel and Gretel into a play and… before she could finish her sentence the children went wild, waving their arms, vying for starring roles. She ignored the outburst. “Jimmy will play Hansel,” she said, “Susan will play Gretel, and the Witch will be played by…” the room hushed as she named the last of three cast-members, the one all remaining second graders now aspired…

“Joyce,” she said. Well, that did it. The class revolted. “JOYCE DOESN’T TALK!!!!” She was not moved. Her decision was final. The play would begin right after lunch.

She perched a hat on Hansel, tied an apron on Gretel, and tucked me inside the shimmery folds of her beautiful, black silk coat. I was perfectly, absolutely invisible.

It was show time. Hansel and Gretel, lost in the woods, made their way to the witch’s house where I, concealed inside the teacher’s coat, awaited them. That’s when it happened.

The witch cackled. She cackled, I cackled! Out loud, in a very scary, very convincing witch’s voice… and no one, not Hansel or Gretel, responded. Wondering where they all went, I peered out from my hiding place just as they cried out, “Joyce can talk!” They jumped up and down, hugged each other and best of all, they hugged me.

At our old family home, sitting in the midst of childhood memories, I received a phone call from my teacher, who is now 81. She was going through a scrapbook, found a letter I had written a very long time ago, telling her what she had meant to me. She wanted me to know what that letter meant to her.

My teacher, Jean House, had talent, grace, curiosity, intuition, infinite patience, and she changed my life. She taught school that one year and I had the extraordinary good fortune to have been one of her students.

To you who teach, who tutor, coach or mentor, from those of us who have benefited from your care, concern, and wisdom… we want you to know how much you have touched our lives.

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Yes! You may use this article by Executive and Career Coach, Joyce Richman, in your blog, newsletter or website as long as you include the following bio box:

Joyce Richman (www.richmanresources.com) has been specializing in executive and career coaching since she started her own practice in 1982. She works in a variety of environments including: higher education, manufacturing, sales, marketing, media, technology, pharmaceuticals, medicine, banking and finance, service, IT, and non-profit sectors. A member of the adjunct faculty at the Center for Creative Leadership, Joyce is certified to administer a number of feedback and psychological instruments. Joyce is a weekly guest on WFMY-TV and the career columnist for The Greensboro News & Record. She is the author of Roads, Routes and Ruts: A Guidebook to Career Success and co-author of Getting Your Kid Out of the House and Into a Job. A popular speaker, Richman conducts seminars and workshops throughout the United States, Canada and Europe. Her coaching profile can be found at TheCoachingAssociation.com.

The Three C’s of Effective Communication

Political pundits advise the President to have news conferences early and often. Why?

1. The public wants to know what’s happening and what the President’s doing about it. They want to know his command of the issues; how aware, involved, and decisive he is regarding critical events and breaking news.

2. The more often the President meets the press and the public, the more on top of issues he has to be.

Political advisors aside, that’s sound advice for anyone in charge of anything. It’s of particular importance to people who have information that impacts the lives of others.

Why is it important to inform others, consistently, concisely, yet comprehensively, of events and plans that affect them? The answer appears self-evident, yet those responsible for the telling (and who should know better) are too often missing in action.

What keeps leadership and management from stepping up? Let’s examine the more obvious reasons, and deal with them one at a time:

• They don’t know what’s going on.
• They don’t know what to do with what’s going on.
• There’s so much going on they don’t know where to begin.
• They don’t know how their employees will act if they tell them what’s going on.
• Their employees might have some strong opinions about what’s going on.

They don’t know what’s going on: Well meaning employers can over delegate what they are least interested in doing or knowing, entrusting others with more decision-making authority than they should have. When the buck stops it’s on the wrong desk. Employers need to understand what’s happening and anticipate the consequences that flow from the information they’re getting.

They don’t know what to do with what’s going on: When employers and their managers feel overwhelmed by the mass and speed of changing events, they get stuck between where they’ve been and where they need to go. If they prefer the tactical to the strategic, they’re putting out fires without identifying the cause of the blaze. Savvy leaders think and act strategically and analytically. They maintain vision and perspective as they unravel and simplify the complexities of cause and effect. They communicate that understanding to tactical managers and their employees, who fix what’s broken and get the new job done.

There’s so much going on they don’t know where to begin: Managers who procrastinate are avoiding what comes first in favor of what comes last. Effective managers dial into the issues and ignore the static. They focus their time and energy on what’s important, instead of what’s making the most noise.

They don’t know how their employees will act if they tell them what’s going on: When leaders and managers side step issues to avoid the prospect of conflict, they further complicate problems, erode trust and diminish loyalty. It takes courage, honesty, and integrity to manage employees and the information that affects them. Effective leaders and managers are knowledgeable about the choices they make and realistic about the consequences of their actions.

Employees might have strong and opposing opinions about what’s going on: If employers adapt the adage, “what they don’t know won’t hurt them,” they wrongly assume their employees live on the dark side of the moon. Today’s workers are savvy. They are highly aware of talk in the press, in the markets, and on the street. What they don’t know, they create, resulting in rumors that hurt everyone.

If employers avoid sharing information because they fear strong, negative reactions, they’re delaying the inevitable, multiplied. Whether the news is good or bad, employees want to know. They want to prepare themselves and plan, emotionally and intellectually, for what might happen. If it turns out fine, they’re relieved. If it doesn’t, they’re ready. Employees trust bosses who demonstrate consideration, compassion, and consistently tell the truth.

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Yes! You may use this article by Executive and Career Coach, Joyce Richman, in your blog, newsletter or website as long as you include the following bio box:

Joyce Richman (www.richmanresources.com) has been specializing in executive and career coaching since 1982. She works in a variety of environments including: higher education, manufacturing, sales, marketing, media, technology, pharmaceuticals, medicine, banking and finance, service, IT, and non-profit sectors. A member of the adjunct faculty at the Center for Creative Leadership, Joyce is certified to administer a number of feedback and psychological instruments. Joyce is a weekly guest on WFMY-TV and the career columnist for The Greensboro News & Record. She is the author of Roads, Routes and Ruts: A Guidebook to Career Success and co-author of Getting Your Kid Out of the House and Into a Job. A popular speaker, Richman conducts seminars and workshops throughout the United States, Canada and Europe. Her coaching profile can be found at TheCoachingAssociation.

Summer Employment for Teenagers

Parents, from your calls and emails it sounds like finding summer employment for your teenagers is top of mind these days. Just be careful. If you get too involved, their search will become your search, and even worse, they could stop searching before they even get started.

“I provide our family gracious living; a fine home, cars, vacations, club memberships, you name it. I’ve been in a family business for a long while so I’m well connected. People would hire my teenager in a minute if I just asked. The good news is he doesn’t want my help; he wants to get a job on his own. The bad news is he’s not doing anything to get one. So I asked a buddy of mine to give my son a summer job. He said he would; all my kid had to do was pick up the phone and call him. I think problem solved. But my son didn’t call him. No matter how many times I told him to. Now I’m embarrassed my kid didn’t follow through. He still doesn’t have a job, and I don’t want to get anyone else involved in this mess. What can I do to solve his problem?”

As long as you provide “gracious living”, your teenager won’t be motivated to do anything about his problem. He doesn’t think he has one. Create one for him. Charge him for the food, shelter, clothing and transportation he enjoys. No pay, no play. And stick to the plan. If you waver a little or waver a lot, game’s over. You both lose.

“Our very independent teenage daughter wants to work this summer, and her father and I prefer she spend the time with us, bonding, traveling, and relaxing together. She’ll soon be off to college and a life of her own. We want to enjoy our little girl just a little longer. How can we say this to her and not come across as ‘smothering’? (Her choice of words, not ours.)”

Given that she’s independent, wants to earn her own way and create some personal space she’s differentiating herself from you and her dad. That’s part of the process typically described as ‘growing up’. You need to participate in that process as well and learn to let go. Respect your daughter’s preferences without guilt tripping or judging them, and trust that the values you’ve instilled within her will serve her well in the future.

“My son is interviewing for summer jobs and hasn’t had any luck. He’s clean-cut, polite, and very reserved. He’s not very competitive. He holds back and doesn’t sell himself. Have you any advice for him, or for us, in helping him overcome this hurdle?”

Bottom line, applicants of all ages have to assert themselves if they want to compete for available job opportunities. Teenagers, reserved and outgoing are more likely to enjoy work and add value when they’re well matched to environments that bring out the best in them. Outgoing teens who are energized by interaction enjoy working in social, relational settings found in retail, food service, and entertainment venues. Reserved teens who draw energy from within, prefer environments that support that preference; libraries, research centers, book stores, museums, art galleries; positions that rely more on individual contribution than team interaction.

If you want to help, ask how you can be a resource. Your teens might want a non- judgmental sounding board for their job seeking concerns or a way to role-play questions they’re apt to be asked. If you want to help, but don’t think you can (and neither do they), find them someone who can.

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Yes! You may use this article in your blog, newsletter or website as long as you include the following bio box:

Joyce Richman (www.richmanresources.com) has been specializing in executive and career coaching since she started he own practice in 1982. She works in a variety of environments including: higher education, manufacturing, sales, marketing, media, technology, pharmaceuticals, medicine, banking and finance, service, IT, and non-profit sectors. A member of the adjunct faculty at the Center for Creative Leadership, Joyce is certified to administer a number of feedback and psychological instruments. Joyce is a weekly guest on WFMY-TV and the career columnist for The Greensboro News & Record. She is the author of Roads, Routes and Ruts: A Guidebook to Career Success and co-author of Getting Your Kid Out of the House and Into a Job. A popular speaker, Richman conducts seminars and workshops throughout the United States, Canada and Europe. Her coaching profile can be found at TheCoachingAssociation.com.

Advice for the Advice-Giver

If you’re a frequent reader, you know that I typically offer advice to job seekers, providing strategies for getting and keeping jobs. I often suggest they contact you, as possible references, networking contacts, and prospective employers, and in turn, ask that when you offer your wisdom and perspective you’re doing it to help them stay on the road and out of the ruts they inevitably encounter.

It occurred to me that you might want a little advice too; about how to handle these calls, particularly the ones you’d rather not get, and to remind you that their job search is not your burden. Getting a job is up to them, not up to you. With that in mind and if it helps, here are some tactics you might want to consider when asked to perform a service you’d rather not do.

If you get a call from an acquaintance, a friend, or relative of a friend, who asks you to serve as a reference, pause. And in that pause, ask a few questions.

“I appreciate your considering me as a reference. Let’s talk about the kind of job you’re looking for so I can determine if I’m the right person to help you.”

Listen to caller’s response. If it’s fuzzy, incomplete, or ill considered, suggest that he clarify his objective (or rationale) and get back to you. If he does, and can make a good case for the job he seeks, indicate that you will be his reference with this qualification: “I am pleased to speak on your behalf. I will describe to the prospective employer how I know you and the degree to which I am aware of your experience and expertise. Will that work for you?” Whether it does or doesn’t, you’ve demonstrated care and consideration.

If the caller is someone who has worked for you in the past, whose social skills are impeccable, and skill sets are not, and you believe that she is better suited to different line of work than that to which she is applying, say so. And suggest that she ask her other references for feedback regarding her current objective. If you’re outnumbered, let her know that the other references would do a better job for her than you would.

If the person calling is someone who has worked for you in the past, whose skill sets are impeccable and social skills aren’t, ask what he has done to improve in that regard. If he indicates a targeted effort with positive response, indicate that you will speak positively about his technical prowess and that you are pleased to hear that he is becoming more effective in his communication style. Suggest that he would do well to have additional references who can speak to that aspect of his performance.

Use the same degree of honestly and cordiality with those who would ask to network with you. If you are open to the possibility, ask how you might be a resource. If the person doesn’t know, you may be in for a long meeting in which you do all the work. Instead, ask her to get back to you with a plan. If she does, and is clear about the outcome she intends be sure you’re comfortable with it. If you’re not, you’ll unwittingly un-do the good will and time you have expended.

On behalf of job seekers who respectfully ask their references for permission, and their networking contacts for time and perspective; to those of you who so graciously assist them, thank you. Thank you for working with them, encouraging them, and telling them the truth.

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Yes! You may use this article in your blog, newsletter or website as long as you include the following bio box:

Joyce Richman (www.richmanresources.com) has been specializing in executive and career coaching since she started he own practice in 1982. She works in a variety of environments including: higher education, manufacturing, sales, marketing, media, technology, pharmaceuticals, medicine, banking and finance, service, IT, and non-profit sectors. A member of the adjunct faculty at the Center for Creative Leadership, Joyce is certified to administer a number of feedback and psychological instruments. Joyce is a weekly guest on WFMY-TV and the career columnist for The Greensboro News & Record. She is the author of Roads, Routes and Ruts: A Guidebook to Career Success and co-author of Getting Your Kid Out of the House and Into a Job. A popular speaker, Richman conducts seminars and workshops throughout the United States, Canada and Europe. Her coaching profile can be found at TheCoachingAssociation.com.

Tough Questions Have Answers

Interview questions that are difficult typically ask about “why and how” not “what and when.”  They focus on demanding workplace issues, events, personalities, and the actions you’ve taken or didn’t take regarding them. When you do a good job responding to these questions you show self awareness and an ability to organize and articulate your thoughts in ways that are logical and understandable. You describe cause and effect and connect facts that may appear unrelated yet are, in fact, relevant to the challenge before you.

Here are three “tough” questions you’re likely to encounter and sample responses that make the case. I suggest that you ask yourself these questions and prepare responses that will make the case for you.

Have you ever fired anyone? Why and how?

I have and it can be done fairly and respectfully. As a manager I’m committed to providing on-going, consistent, timely, honest, constructive feedback to the people I manage and I ask them to do the same with me. That way we’re all aware of what each of us needs to be successful; we address issues as they occur; and we identify root cause so we don’t repeat our mistakes.

Sometimes we place the right employees in the wrong jobs. We all share responsibility for getting that figured out before damage is done to the individual, the team, or the business. It’s my job to for create and maintain a work environment that enables that level of trust and openness.

When employees get themselves in trouble for consistently failing to meet clearly stated expectations I work with them on a development plan designed to address their specific performance issues. If their work product or behavior continues to be unacceptable, they know it and so do I. The only outcome that’s fair to everyone is that I ask the individual to leave the company.

Describe the worst boss you ever had.

The worst boss I ever had displayed the qualities I least admire. That doesn’t make him a bad boss, just the wrong one for me. He was highly critical, and tore people down instead of building them up. He was very intelligent but kept his employees in the dark regarding his vision and values. Although he was well educated, he didn’t provide training or development to his employees. He was fiercely independent and trusted no one, but insisted that others trust him and remain totally dependent upon him.

What’s the biggest career mistake you’ve ever made and what did you learn from it?

Early in my career I paid more attention to what others wanted for me than what I wanted for myself. I spent several years pursuing approval and although I attained the goals others wanted for me, what I achieved held no meaning for me. I’ve learned to follow my own path. I’ve learned to draw out the best from others rather than impose my version of what’s best, upon them. As a result, I’m happier and feel more successful.

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Yes! You may use this article in your blog, newsletter or website as long as you include the following bio box:

Joyce Richman (www.richmanresources.com) has been specializing in executive and career coaching since she started he own practice in 1982. She works in a variety of environments including: higher education, manufacturing, sales, marketing, media, technology, pharmaceuticals, medicine, banking and finance, service, IT, and non-profit sectors. A member of the adjunct faculty at the Center for Creative Leadership, Joyce is certified to administer a number of feedback and psychological instruments. Joyce is a weekly guest on WFMY-TV and the career columnist for The Greensboro News & Record. She is the author of Roads, Routes and Ruts: A Guidebook to Career Success and co-author of Getting Your Kid Out of the House and Into a Job. A popular speaker, Richman conducts seminars and workshops throughout the United States, Canada and Europe. Her coaching profile can be found at TheCoachingAssociation.com.

It’s Always a Good Time for Change

According to the political writers, pundits, pollsters, and candidates, this is a time for change. Some describe change in ways that engage our hearts and imaginations. Some describe change in terms that are pragmatic and time bound.

When you call and email questions about jobs and your career, you want to talk about change. Some of your concerns focus on the future, some are about practical necessities, and some are fundamental to your systems of belief. You want to change jobs from the one you have to the one that’s a better match to what you aspire, do best, or value most. You may not be able to describe or define what change looks like (“I don’t know what I want to be when I grow up, I just know it’s got to be better than what I’m doing…”) but you do know this: 1. You are no longer satisfied with where you work or 2. Where you work is no longer satisfied with you. Something has to change.

When employers ask for team-building workshops, they want to focus on change. They’re changing the ways they do business; changing the expectations they have of employees; changing because everyone else is changing and to stand still is to fall behind. What does change look like? What are those expectations? They don’t say. What they do say, is what currently exists has to change, for the company to survive and thrive.

When companies hire and promote, they want those employees to enhance the company’s ability to assess markets, drive competitive advantage and seize opportunity. They want them to articulate vision, design strategy, consolidate power, and embolden teams to drive through to success.

Bottom line, they want to hire, train, and promote employees who can think strategically, design innovatively, and anticipate competitively. They want employees who are primed for change; who are and have demonstrated themselves to be intellectually and emotionally flexible, responsive, able to learn, go and grow in whatever direction necessary to both lead and respond to rapidly changing markets and economies.

If you’re looking for a job, this changing market demands that you change with it. That doesn’t mean you have to give up your foundational values or pragmatic responses or imaginative impulses. It does mean that you become increasingly mindful that openness and flexibility are more than buzz words reserved for interviews and performance reviews. Openness and flexibility can make the difference between getting hired or passed over; advancing or getting placed on the ‘do not retain’ list.

Openness: Your co-workers are as likely to live across the world as they are across town. You may speak to them daily and never see them. They may define time differently than you; they may not share your preference for action or your sense of urgency. They may prefer to go more slowly, to develop relationships, consider options, and process possibilities, over time instead of just in time.

Open your thinking to different ways of seeing problems before you begin to solve them. Shift from the limiting perspective of your comfort zone to the possibility that others see the world and its challenges differently from you. Open your thinking so that you listen and understand before you prescribe. Accept that the outcome you want or the problem you see can be different from what others experience or want to address. Open your thinking so that you understand that people of other cultures may be more rule regarding or open-ended, more deferential or authoritative, more direct or indirect in communicating ideas, than you. Recognize that insistence creates resistance and when that happens, nothing changes.

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Yes! You may use this article in your blog, newsletter or website as long as you include the following bio box:

Joyce Richman (www.richmanresources.com) has been specializing in executive and career coaching since she started he own practice in 1982. She works in a variety of environments including: higher education, manufacturing, sales, marketing, media, technology, pharmaceuticals, medicine, banking and finance, service, IT, and non-profit sectors. A member of the adjunct faculty at the Center for Creative Leadership, Joyce is certified to administer a number of feedback and psychological instruments. Joyce is a weekly guest on WFMY-TV and the career columnist for The Greensboro News & Record. She is the author of Roads, Routes and Ruts: A Guidebook to Career Success and co-author of Getting Your Kid Out of the House and Into a Job. A popular speaker, Richman conducts seminars and workshops throughout the United States, Canada and Europe. Her coaching profile can be found at TheCoachingAssociation.com.

Eliminating Job Search Frustrations

It’s frustrating to send your resume to dozens, even hundreds of job openings and not get a response. It’s frustrating to interview and not get a call back that tells you where you stand. It’s humbling to feel as though you’re being judged and maddening to feel that you have no way to control the outcome. What can you do to shift your emotional responses to tactical actions? Eliminate one frustration at a time. For example:

If you’re not getting responses when you send out unsolicited resumes, stop sending them. Mass mailings don’t work; they cost too much time, postage, and emotional capital for little to no return on investment. If you want to tap into the “hidden” job market, get away from your computer and get back into the world. Increase your visibility, meet with upbeat people who know people who hire people. Tell them what you do, how you make a difference, and ask for their advice as to who to call and what to say.

If you’re sending resumes to bona fide job openings that you’re finding on line or in the newspapers and you’re not hearing much in return, you’ll increase your response rate if your stated experience and accomplishments match the published opportunity. Include the job description’s key words in both your objective and the body of your resume.

If you’re sending your resumes to openings where the match ought to be obvious; you think you’re doing everything right; and you’re still not getting any responses, you need assistance from an objective third party. Here’s what you want to know: Does the objective on my resume clearly state the job I want and does my resume demonstrate my ability to succeed in that job? If the candid response is “no”, don’t wait. Request help from a professional career coach.

First it’s flattering, then frustrating, then exhausting, and finally a conclusive blow to your self-esteem and your billfold to be asked to interview, not once but several times with the same employer, and to never be told the outcome. Shame on company representatives who are so remiss in their duties as to allow this to happen. Having said that, there are actions beleaguered applicants can take in hopes of getting closure: 1) send a self-addressed stamped postcard to the decision maker. Request a check marked response to one of the following statements:

1. Yes, we are interested in your candidacy and we will be in touch.
2. No, we are no longer interested in your candidacy at this time.

Or place a call to the decision maker (a polite voice mail message will do) being sure to include your name and telephone number say: “I interviewed for the XYZ position on (provide the time and date of the interview). As I have not heard from you regarding the outcome I am concluding that you are no longer interested in my candidacy and will I continue my search elsewhere. Thank you for your kind consideration.”

If they’re interested, they’ll call. If they aren’t, they won’t. That may be all the closure you’re likely to get but it beats the alternative. Either way, you’ve taken control of the situation, your emotions are in check, and you’re determined to keep looking until you get an offer from a company that wants you, needs you, and shows it.

It’s tempting to want to take a few days or even weeks off from your search after you’ve had an interview and while you’re waiting to hear the results. Delay that gratification. Stay on course, stay focused, keep networking, and keep looking until you get the offer that’s worth the effort it took to get it.

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Yes! You may use this article by Executive and Career Coach, Joyce Richman, in your blog, newsletter or website as long as you include the following bio box:

Joyce Richman (www.richmanresources.com) has been specializing in executive and career coaching since she started he own practice in 1982. She works in a variety of environments including: higher education, manufacturing, sales, marketing, media, technology, pharmaceuticals, medicine, banking and finance, service, IT, and non-profit sectors. A member of the adjunct faculty at the Center for Creative Leadership, Joyce is certified to administer a number of feedback and psychological instruments. Joyce is a weekly guest on WFMY-TV and the career columnist for The Greensboro News & Record. She is the author of Roads, Routes and Ruts: A Guidebook to Career Success and co-author of Getting Your Kid Out of the House and Into a Job. A popular speaker, Richman conducts seminars and workshops throughout the United States, Canada and Europe. Her coaching profile can be found at TheCoachingAssociation.com.

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