Placing Our Challenges in a Time Capsule

Time Capsules. Why would anyone in 2110 be interested in what we did or thought in 2010 if no one seems to care about what we’re thinking or doing right now.

“That? We did that.” “Been there, done that.” “Oh no, not that!”

Are they likely to be intrigued by the artifacts of our technology? Influenced by the incivility of our interactions? Impressed by the chaotic management of our business processes?

We haven’t done a great job of learning from the past and here we are, sending a message to the future. That’s taking procrastination to a whole new level.

Instead of boxing up a time capsule of errors and omissions for an unknown generation some 100 years hence; let’s create time release capsules and open them often, consistently, and over time while we can still do something about the challenges we face.

What should be included? How about:

The best ideas of the week and why they worked. Names of the people with the best ideas and how they got their points across. Names of the best implementation teams of the week and how they did what they did to deserve the honor.

Another week’s worth could be:

The biggest blindsides of the week and steps you’ve taken to correct them. The biggest blindspots you have and what you’re doing to reduce them. The biggest blinders you wear and what you’re doing to remove them.

And a third week’s worth:

The best leads of the week and who got them, the best deals of the week and who did them, the best saves of the week and who made them.

Opening the capsule now enables you to learn from an immediate past to avoid repeating errors, to confront what’s not working and replace it with what is, all while keeping an eye on future goals and objectives to achieve them.

If you don’t, you’re rehearsing mistakes to the point of forgetting that’s what they are. The most common problems you’re apt to encounter aren’t mechanical, they’re human. When a part breaks, you do whatever it takes to get it fixed. When the problem is your colleague, the human tendency is to wait, avoid, and hope the problem will go away. It won’t and will become increasingly difficult to handle.

Handle your problems now.

Keep your comments direct, descriptive, objective, and non- judgmental. Here’s an example:

You’ve become increasingly frustrated with a peer: “Our team meetings are always held on Wednesdays at 8:30 a.m. You’ve been a half hour late the last three times we’ve met. Because your project is key to our current change process we’ve not been able to begin the meeting without you. Your colleagues have indicated their frustration and it’s impacting your credibility. Let’s figure out how to make this work for everyone.”

Then use basic negotiation strategy: Get tough on the problem (and go easy on the person); find out what you don’t know; stay objective; brainstorm for solutions; decide on an action plan that benefits everyone involved.

It takes practice to get better at this “appropriate confrontation” stuff. That means starting now. Anything else is procrastination and belongs in a time capsule.

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Yes! You may use this article in your blog, website or website as long as you include the following bio box:

Joyce Richman (www.richmanresources.com) has been specializing in executive and career coaching since 1982. She works in a variety of environments including: higher education, manufacturing, sales, marketing, media, technology, pharmaceuticals, medicine, banking and finance, service, IT, and non-profit sectors. A member of the adjunct faculty at the Center for Creative Leadership, Joyce is certified to administer a number of feedback and psychological instruments. Joyce is a weekly guest on WFMY-TV and the career columnist for The Greensboro News & Record. She is the author of Roads, Routes and Ruts: A Guidebook to Career Success and co-author of Getting Your Kid Out of the House and Into a Job. A popular speaker, Richman conducts seminars and workshops throughout the United States, Canada and Europe. Her coaching profile can be found at www.thecoachingassociation.com.

Are You a Greater Risk Than a Reward?

How’s this for a cautionary tale?

“He is so blatant in his demands it’s just breathtaking. That’s his style; impolite, self centered, arrogant, dismissive. I’m not alone in this opinion but I may be the only one willing to take what he dishes out. I’ve been working here ten years, the last five, for him. I’m one of the few still standing. He intimidates everyone, including our company’s President. We’ve had constant churn since he took over as VP. Many of our top producers have left or are leaving us to work for the competition.”

She’s describing what it’s like to work for a combination steamroller-wrecking-ball; someone whose behavior she has endured and has no intention of leaving. He’s the pain she knows, the cross she’ll bear, and the insult so familiar that to be without it leaves her feeling disoriented.

“I don’t want to work for someone else. This person needs me. He depends on me. Who else would take it?  Yes, he’s rude and insensitive but I don’t think that he’s a bad person; that’s just how he is. And I’m not perfect, none of us are. I make mistakes and so does he.”

After so many years of enduring the expected, tolerating it, sometimes welcoming it, she is still being surprised, offended, and hurt by it. She has no desire to find another job, and no intention of telling him what she thinks. She won’t or can’t entertain the thought.

“He’d never let me finish my sentence. He’d cut me off with a few choice expletives and tell me to get back to work.”

Her boss describes their relationship this way:

“She’s used to me and it doesn’t bother her. She’s tough; she can take it. If I really offended her she would have left, so I’m not concerned. Am I politically incorrect? Absolutely. I don’t have time to couch my words and make nice, I don’t have patience with people who need coddling and I’m not going to Charm School.  If employees want to sing Cumbaya, they need to work somewhere else. Turnover doesn’t bother me. People who quit bother me. I don’t have a problem finding talent to replace them.

I like to compete and win. That’s who I am and what I do. I want the life I want, and in my universe, that happens when you focus on the end game, work hard to make it happen, and if people get in the way, you get them out of the way. If they’re too soft to take it, they leave on their own or I tell them to go.  It’s business, it’s not personal.”

I wouldn’t bother telling you all this if it weren’t for the irony of the situation. Several weeks after this self proclaimed King of the Hill described his take on business and his role in it; he was terminated, effective immediately. Who did him in? His long-suffering secretary? The dozen or so employees who left because they couldn’t take him?  Those who remained and wanted him gone? No. The Board. They fired their “intimidated” President and hired a replacement who saw an accident waiting to happen and took action before the company was sued for supporting an environment of harassment or discrimination.

If you consider yourself untouchable, indispensable, and indestructible, because you drive decisions and people harder and faster than whoever is in second place, you may not be as safe as you think. At some point someone bigger than you can take you out for no reason greater than you’re a bigger risk than you are a reward. And they’ll tell you it’s business, not personal. 

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Yes! You may use this article in your blog, newsletter or website as long as you include the following bio box:

Joyce Richman (www.richmanresources.com) has been specializing in executive and career coaching since 1982. She works in a variety of environments including: higher education, manufacturing, sales, marketing, media, technology, pharmaceuticals, medicine, banking and finance, service, IT, and non-profit sectors. A member of the adjunct faculty at the Center for Creative Leadership, Joyce is certified to administer a number of feedback and psychological instruments. Joyce is a weekly guest on WFMY-TV and the career columnist for The Greensboro News & Record. She is the author of Roads, Routes and Ruts: A Guidebook to Career Success and co-author of Getting Your Kid Out of the House and Into a Job. A popular speaker, Richman conducts seminars and workshops throughout the United States, Canada and Europe. Her coaching profile can be found at www.thecoachingassociation.com.

Don’t Just Work Hard and Be Smart: Work Smart!

Carolyn (not her real name) comes to work tied up in knots and goes home the same way. She’s worried that she won’t have enough time to get her job done. She’s worried that someone will ask her a question that she can’t answer. She’s worried that she’ll never be as smart as she needs to be.

If Carolyn were the only victim of her angst, that would be difficult enough. But she isn’t. Everyone who comes into contact with her is affected:

• Her boss. Carolyn is temperamental, so he treats her with kid gloves. No matter how careful he is when making a request, asking questions or providing feedback, he ends up feeling like the heavy. He doesn’t like the feeling.
• Her peers. Carolyn insists on working in a quiet space. If they talk loudly, she looks angry. If they whisper to not distract her, she looks suspicious. They feel like they have to tiptoe around her. They don’t like the feeling.
• Her direct reports. Carolyn micro manages and second-guesses everything they do. They feel intimidated and inadequate. They don’t like the feeling.

When Carolyn was in college she was long on honors and short on friends. She avoided anything and anyone that got in the way of her studies. Whatever she learned didn’t include managing her emotions or her relationships.

How has she remained so insensitive to the effect she has on others? Everyone just kept their collective mouths shut.

Her parents: “Leave Carolyn alone. You know how difficult smart children can be.”

Her teachers: “Carolyn is very intense and emotional, like many gifted students. People will learn to work around her and accept her as she is.”

The problem is, they haven’t and they won’t.

What’s Carolyn’s take on all this?

“I work harder than anyone else in this company. I come in earlier and stay later and take work home when I leave. I work every weekend and still worry that I won’t get it all done.

I know that people resent me. It’s obvious. But if I allow myself to be influenced by that, I’ll fail at my job. Doing my work right is more important to me than being popular.

I’m too intense? Well, I guess so! Wouldn’t you be? Now, get out of my way, I have work to do.”

Sorry, Carolyn. Despite your commitment to excellence, you are ineffective. Being smart, hardworking and focused just doesn’t cut it if no one is willing to work with you. Unless you learn how to behave differently and act upon what you learn, you’re going to be on your own. Completely.

What can Carolyn do? If she knew, she’d probably be doing it.

So Carolyn, (or Caleb, Carl or Carla) here’s a crash course in business savvy:

Stop worrying about what you can’t control. Focus on what you can. You will never get it all done or have the answers to questions that may never be asked. And if you are spending your time trying to do both, you’re spreading yourself thin and wearing yourself out.

Are you saying “yes” to the wrong things and saying “no” to the wrong people? What are your boss’s priorities? If you don’t know, don’t assume. Ask. Your productivity should correspond to your boss’s expectations of you, not what you think those expectations should be.

Are you making your boss’s requests into something more complex than he intends? Simplify. Unnecessary complexity begets complication that can gum up the works and increase everyone’s tension levels. You end up wasting time with needless delays and pointless headaches.

Are you carrying more of the load than anyone should? Who’s putting it there? If it’s your subordinates, you may be the one extending the invitation. When your do-more attitude collides with their do-less behavior, you end up doing it all. Bad idea. Learn how to delegate. Learn what to delegate. Learn to provide honest and timely feedback to those who do it well and those who need to do it better.

If you only remember one thing, remember this: People won’t remember you as working the hardest or being the smartest. You’ll be remembered for how well you played the game and how well you treated your teammates along the way.

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Yes! You may use this article in your blog, newsletter or website as long as you include the following bio box:

Joyce Richman (www.richmanresources.com) has been specializing in executive and career coaching since 1982. She works in a variety of environments including: higher education, manufacturing, sales, marketing, media, technology, pharmaceuticals, medicine, banking and finance, service, IT, and non-profit sectors. A member of the adjunct faculty at the Center for Creative Leadership, Joyce is certified to administer a number of feedback and psychological instruments. Joyce is a weekly guest on WFMY-TV and the career columnist for The Greensboro News & Record. She is the author of Roads, Routes and Ruts: A Guidebook to Career Success and co-author of Getting Your Kid Out of the House and Into a Job. A popular speaker, Richman conducts seminars and workshops throughout the United States, Canada and Europe. Her coaching profile can be found at www.thecoachingassociation.com.

Never Drop the Ball in Your Job Search

This caller wanted to be sure that other job seekers didn’t make the same mistakes he did so he shared his story…

“I’d been looking for work for several months, first staying local, then extending my search well beyond the Triad, all in an effort to snag something, anything that would work. I had just about run out of hope when I got a call, then another, one interview, two interviews, two companies then three! They were coming out of the woodwork and they were all coming after me. Each one sounded more earnest and interested than the other, and all I had to do was sit back, get those offers, choose the one I liked most, and hello, Gravy Train. Three companies, all knocking on my door.

I can’t begin to describe my relief or the resurgence of my self-confidence. I hadn’t felt this good since getting three offer letters from college.

I needed a break, a well-deserved vacation. So I kicked back for several days and popped some beers, caught some rays, hung out at my favorite bars, shot pool, went to bed late and got up later. Ahhhh, such freedom..

Many, many beers, and a very long trip to the beach later and it dawned on me that I had never received any of those offer letters. How could I have spaced like that? I knew I needed to call the employers to find out what was going on but I couldn’t make myself do it. So I waited. And waited. And waited some more. By my bleary calculation, it had been six weeks since those interviews, those heady, euphoric interviews and I knew, just as I knew that day turned into night, I was never going to hear anything more from those companies.

Before you tell me I was robbed and poor me, I can tell you learned plenty from that experience: Lesson One: Be accountable. I dropped the ball, they didn’t. It was up to me to follow up with them and if didn’t hear anything in return it was up to me to keep looking. Lesson Two: Know who I am. I have talent, strengths, and transferable skills. I have values and beliefs. Lesson Three: Get real and get focused: if I job search everywhere for anything I’ll end up nowhere with nothing. Lesson Four: Stay centered. I allowed myself to panic, which was the biggest mistake I made. Instead, I need to hone in on what I want to do that combines what I do best and what I most enjoy doing. Lesson Five: Stay connected. I had lost touch with my friends and had stayed away from my family. I was ashamed to admit that my search was going so badly, embarrassed to admit that I was in a deep funk, and scared to admit that I had lost sight of the horizon. I realize now that I was depressed. I may have sought help earlier had I stayed in touch with people who knew me best and cared about me most.

My story has a positive ending. I’ve found a job that’s a good fit, where I’m feeling reasonably confident, and believe I’m making the kind of difference my boss expects from me and I expect from myself.

There’s a big difference between who I was and who I am now.  I’ve survived my greatest fear; losing my job. I’ve made mistakes and I’ve learned from them. I have goals: I’m planning for the future and saving money for emergencies, two things I had never done in the past. I care about the people in my life and show it, and I always want them to care about me.

That’s my story. Thanks for listening.”

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Yes! You may use this article in your blog, newsletter or website as long as you include the following bio box:

Joyce Richman (www.richmanresources.com) has been specializing in executive and career coaching since she started he own practice in 1982. She works in a variety of environments including: higher education, manufacturing, sales, marketing, media, technology, pharmaceuticals, medicine, banking and finance, service, IT, and non-profit sectors. A member of the adjunct faculty at the Center for Creative Leadership, Joyce is certified to administer a number of feedback and psychological instruments. Joyce is a weekly guest on WFMY-TV and the career columnist for The Greensboro News & Record. She is the author of Roads, Routes and Ruts: A Guidebook to Career Success and co-author of Getting Your Kid Out of the House and Into a Job. A popular speaker, Richman conducts seminars and workshops throughout the United States, Canada and Europe. Her coaching profile can be found at TheCoachingAssociation.com.

Managing Up Mistakes

Tad was so busy managing up to his boss his subordinates fired him.

“You’re kidding me! What happened?”

Well, it’s the cautionary tale of a high-achieving, very focused fellow who knew the only place he wanted to go was up. With a combination of good grades, dazzling smile, and an ingratiating personality he easily gained acceptance to his first choice in undergraduate and graduate schools. He was first in his class and first of his classmates to get a mega dollar offer to join a mega dollar company and he grabbed it.

Everything was going according to plan. Right schools and right company; check, check. Buy the right car. Wear the right clothes. Date the right women. Marry the right one. Check, check, check and check.

“Enough already. What went wrong?”

Be patient. It’s Tad’s story and just the right length to fill this column.

As I was saying, Tad was doing exceedingly well. His early performance reviews were filled with praise, extolling his ability to both anticipate the needs of his superiors and to deliver on them. He rose quickly through the ranks; the youngest in the company to have achieved so much, so quickly and so well.

“What did he do to mess up? Lie? Cheat? Steal?”

He did none of those things. It wasn’t his style because it wasn’t his boss’s style and one thing our erstwhile star could do better than most was to figure out what was in style. This was a company built on the traditions of honesty, trust and respect. They envisioned themselves the gold standard in the practice of those values and that’s what they rewarded.

And that’s why Tad (that’s not his real name) told his boss, and his boss’s boss, everyday in everyway, that he was the most honest, fair-playing, trustworthy, respectful guy that ever there was or ever could be. He made sure that he referenced those values in public presentations, private meetings, in front of power brokers, and behind closed doors.

He made sure that everyone who was anyone knew who he was, how smart he was, and where he intended to go in his company. And he would have succeeded….

“If…”

If he had put aside his strutting, salivating, and self-promoting self long enough to remember he had subordinates.

Tad was a tad self-absorbed. He wasn’t mean, vindictive, insulting, or cruel. His crimes were of omission, not commission. He was so narrowly focused on advancing his career that he ignored his responsibilities to his team.

And as a result they were failing. Tad was an indecisive boss with an ambiguous leadership style. He was inattentive, disconnected, and consistent only in his maddening ability to procrastinate direction setting, goals and metrics.

His subordinates would ask for assessment, expectations, strategy, and support and Tad was too busy to comply. He had people to see and places to go and it was always without them. Tad’s lust for self- aggrandizement left a vacuum of trust in its wake. Something was bound to happen and it wouldn’t be pretty.

“What was it? Tell me quick, we’re running out of column space!”

Well, Andy ratted him out.

“Who’s Andy?”

Andy was the mail courier and the owner’s grandson, Andrew the Third, unknown heir to the corporate throne. Andy had secretly convinced his grandfather that the only way to learn the business was from the mailroom up.  As the “kid from the mail room” he was able to unobtrusively study people and performance.

Andrew reported his observations to his grandfather who in turn interviewed Tad’s employees, who validated Andy’s perceptions, and in the time it takes to stamp a letter Tad was gone.

Andrew is now Vice President of Employee Relations. Tad’s still looking for a job.

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Yes! You may use this article in your blog, newsletter or website as long as you include the following bio box:

Joyce Richman (www.richmanresources.com) has been specializing in executive and career coaching since she started he own practice in 1982. She works in a variety of environments including: higher education, manufacturing, sales, marketing, media, technology, pharmaceuticals, medicine, banking and finance, service, IT, and non-profit sectors. A member of the adjunct faculty at the Center for Creative Leadership, Joyce is certified to administer a number of feedback and psychological instruments. Joyce is a weekly guest on WFMY-TV and the career columnist for The Greensboro News & Record. She is the author of Roads, Routes and Ruts: A Guidebook to Career Success and co-author of Getting Your Kid Out of the House and Into a Job. A popular speaker, Richman conducts seminars and workshops throughout the United States, Canada and Europe. Her coaching profile can be found at TheCoachingAssociation.com.

Basic Interviewing Mistakes

In life, little things can become big things. In job search, little things are the big things. Last week I described some big mistakes that job seekers make and asked you to compare them to the do’s and don’ts you’ve been practicing.

Here are a few more, just to keep you thinking:

What to wear: How to dress is a matter of concern to many interviewees who ask what they should wear if it’s casual Friday (or Monday, Tuesday, or Wednesday) or if their chosen workplace doesn’t seem to care what people wear. Play it safe: Whether you’re on a formal interview or informally networking, respect the person who’s taken time to talk with you about your career and dress professionally. That suggests that you are well groomed, clean, fresh, pressed, jacket and dress slacks for men, suited skirt or pants-suit for women. If you wear jewelry, keep it simple. If you smoke or wear a fragrance, air-out. No sense triggering an asthma attack.

Thank you letters: If you send one (a good thing to do) make it work for you. Thank the individuals involved for taking their time to discuss with you the key challenges facing their organization and the role you can play in addressing them. Reiterate your ability to make an immediate difference and your strong interest in the position.

“This is a job I can do and want to do for you and for your company and I look forward to hearing from you.”

Develop a solid close: Most applicants spend so much time worrying about the front end of the interview (what will I wear? what will I say? what will they say?) and what happens next (did they like me? will they call me? should I call them?). that they don’t think enough about the importance of patience, pacing, listening, asking open-ended questions, overcoming objections, responding strategically, and asking for the job.

Negotiation: You haven’t completed your interview prep until you know the fair market value for what you bring to the table. In other words, what’s the going salary for people with your education, experience and track record, in your geographic area, for the position you want and the accountability that accompanies it? Once you know that range, you’re ready to discuss their offer. If it’s lower than what you can reasonable expect, you have room to negotiate. Don’t know how? Try something like this:

“Mr. Jones, I appreciate your inviting me to be part of your team and I’m excited about going to work for you. It’s a job I can do and one I want to do. The only thing that keeps me from immediately signing is the salary. Given my experience, track record of accomplishment, and the accountability that goes with this position, the offer is less than I had anticipated. Can we continue our conversation? If not today, then tomorrow?”

Then sit quietly and patiently and let Mr. Jones respond. Both of you need time to percolate so don’t rush to judgment. Chances are, you’ll get an offer that’s better than the one that’s currently on the table.

Show up: Whether you know it or not and whether they tell you or not, you’re on probation for the first thirty to ninety days that you’re on the job. If you interview over your head, saying you can accomplish great things based on your history, and your history’s bogus, you’re going to be history.

Bottom line, tell the truth. Do an honest self-assessment and find a job that requires what you do best, not what you do least well. Focus on what you know; what you enjoy doing, and what you want to continue to develop through experience, training, and education.

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Yes! You may use this article in your blog, newsletter or website as long as you include the following bio box:

Joyce Richman (www.richmanresources.com) has been specializing in executive and career coaching since she started he own practice in 1982. She works in a variety of environments including: higher education, manufacturing, sales, marketing, media, technology, pharmaceuticals, medicine, banking and finance, service, IT, and non-profit sectors. A member of the adjunct faculty at the Center for Creative Leadership, Joyce is certified to administer a number of feedback and psychological instruments. Joyce is a weekly guest on WFMY-TV and the career columnist for The Greensboro News & Record. She is the author of Roads, Routes and Ruts: A Guidebook to Career Success and co-author of Getting Your Kid Out of the House and Into a Job. A popular speaker, Richman conducts seminars and workshops throughout the United States, Canada and Europe. Her coaching profile can be found at TheCoachingAssociation.com.